Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it — unused, unworn, with tags (where applicable), and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at info@satyamcollection.com.
Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to send your return.
Return Address:
Satyam Collection
115, Chheda Sadan,
Jamshedji Tata Road, Churchgate,
Mumbai, Maharashtra – 400020
Items returned without first requesting and receiving approval for a return will not be accepted.
For any questions regarding returns, please contact us at info@satyamcollection.com.
Damages & Incorrect Items
Please inspect your order upon delivery. If your item is defective or damaged, or if you have received an incorrect item, please contact us immediately at info@satyamcollection.com so that we can review the issue and assist you.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or customised products
- Special-order products
- Gift cards
- Items purchased on sale, where applicable
Please contact us at info@satyamcollection.com if you are unsure whether a particular item is eligible for return.
Exchanges
The fastest way to get the product you want is to return the eligible item you have. Once the return has been accepted, you may place a separate order for the new item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@satyamcollection.com.